Services of the highest quality for your Mercedes
Through our Mercedes-Benz workshop services, we can help keep your Mercedes in peak condition or can restore it to that with professional expertise at the lowest possible cost - warranty included.
In The Best Hands
To ensure the ongoing safety and quality of your Mercedes-Benz after purchase, our automotive specialists are ready to be of service. The most cutting-edge high-strength materials, complex body structures of steel and aluminium and the networked car electronics of the active and passive safety systems require not only knowledge of the correct procedures for repair but also the proper workshop equipment. Don't leave your safety to chance – leave it to the Mercedes-Benz specialists.
Approved Autobody Repair Centers
Wherever you are in South Africa, our nationwide network of approved body repair centers ensures that your car will be well looked after.We guarantee that only quality parts are used in our approved body shops and that repairs are carried out in strict accordance with the highest standards. When you use a Mercedes-Benz approved bodyshop, you have the added comfort of Mercedes-Benz quality standards.
Mercedes-Benz MyService
At Mercedes-Benz, we value our customers and pride ourselves on offering a superior customer service. Owning a Mercedes-Benz is more than just a purchase - it’s a life experience. For this reason, we constantly strive to make your experience with us as pleasant, exciting and memorable as possible; fulfilling your dreams and expectations along the way.
With MyService, we offer various service contracts catered to your individual needs, so there’s no need to ever worry about a faulty car nor unexpected bills. Our expert service specialists are always within reach and ready to assist you with genuine Mercedes-Benz parts, designed to fit your Mercedes-Benz perfectly. Plus, should you just have a quick question and not wish to visit us in person, you can receive instant assistance from our service app and/or our online portal.
Service Care
Next to striving to make your Mercedes-Benz experience a pleasant one, we pride ourselves in going the extra mile to ensure your journey with us is long lived. That is why we have introduced Service Care for vehicles that no longer have a maintenance plan.
What is Service Care?
Service Care is a budgeting plan that covers servicing costs for a Mercedes-Benz vehicle. To qualify, the vehicle should be out of maintenance and aged up to 10 years old with a mileage of < 200 000 km. Our customers have the privilege of purchasing either two or four services at one go, safeguarding themselves against unknown future servicing costs.
Who can purchase Service Care?
Any Mercedes-Benz customer with vehicles outside of the Maintenance plan (MobiloDrive or PremiumDrive) with vehicle mileage of < 200 000km and less than 10 years old.
What does Service Care Cover?
Labour and parts costs for the manufacturer’s recommended service content. Therefore only service items eg: oil filter, Spark plugs, fuel filter.All items required on the Electronic Service Sheet (ESS).
What does Service Care Not Cover?
Items not covered on the ESS.It does not cover wear and tear items and any other repairs such as brakes, suspension etc.
What Service Care Options Are Available?
You have the option of choosing between the following Service Care options provided your vehicle meets the set criteria:
SERVCARE2:
Comprises of two services.
SERVCARE4:
Comprises of four services.
SERVCARE+2:
Top up of two additional services on top of the first/original plan that was purchased.
SERVCARE+4:
Top up of four additional services on top of the first/original plan that was purchased.
How To Purchase Service Care?
You are able to purchase Service Care at any time provided your vehicle is below 200 000 km, and up to 10 years old.
Step 1:
Get into contact with a Finance and Insurance consultant at your nearest dealer.
Step 2:
The consultant will issue a cost estimate that is valid for 7 days.
Step 3:
Should you wish to accept the estimate, you will be allowed to purchase.
Service Care: Frequently Asked Questions
A customer has used all of their services. Can they buy extra services?
Yes – The customer can top up the initial 2/4 services with an extra 2/4 services (SERVCARE+2/ SERVCARE+4) provided the parameters are met.
What happens if a customer needs to end their contract early – vehicle write off/stolen?
An income vs expenditure calculation is completed to see what amount is owed to the customer.
When can the first service be completed?
The first service can be performed as soon as contracts admin has activated the contract.
A Customer has a kilometre reading of 199 000km and vehicle is 9.5 years old. Can the customer still purchase 4 services?
Yes – The customer may purchase either 2 OR 4 services at ANY time as long as the vehicle is within the parameter of
